Privacy Policy

Last updated: October 10, 2025

Welcome to VisibleLLM, a service operated by Supermind Labs LLC (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, web app, and related services (collectively, the “Service”).

By using VisibleLLM, you agree to this Privacy Policy.

1. Who We Are

  • Company name: Supermind Labs LLC
  • Service name: VisibleLLM
  • Jurisdiction: Delaware, United States
  • Email: hello@visiblellm.com
  • Mailing address: 800 N King Street, 304-4145, Wilmington, DE 19801, United States

2. Information We Collect

We collect information to operate, secure, and improve the Service.

A. Information You Provide

  • Account details (name, email address, password)
  • Brand and product information you enter into the platform
  • Payment and billing details (handled securely by Stripe)
  • Messages, feedback, or support requests you send us

B. Information Collected Automatically

  • IP address, browser type, operating system, device info
  • Pages visited, time spent, and actions taken
  • Referring URLs and general location (city/country level)
  • Cookies and similar tracking technologies

C. Analytics and Tracking

We use Google Analytics (GA4) to understand how visitors use our site. Google Analytics sets cookies to collect anonymous information such as pages visited, browser type, and approximate location. You can learn more here: Google Partner Sites Policy.

3. How We Use Your Information

  • Provide and maintain the VisibleLLM Service
  • Authenticate and manage user accounts
  • Process payments and subscriptions
  • Analyze product usage and improve performance
  • Communicate updates, notices, or support responses
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

We do not sell personal data to third parties.

4. Legal Bases for Processing (GDPR)

For users in the EU/EEA or UK, data is processed under one or more of the following legal bases:

  • Performance of a contract
  • Legitimate interests (to operate and improve the Service)
  • Consent (for analytics cookies and marketing)
  • Legal obligations

5. Cookies and Tracking

We use both essential cookies (for authentication and security) and analytics cookies (via Google Analytics) to gather anonymized usage data.

When you first visit VisibleLLM, a cookie banner asks for consent to use non-essential cookies. If you accept, analytics cookies are loaded; if you reject, only essential cookies remain active. You can change your decision anytime via the “Manage cookies” link.

You can also disable cookies in your browser or opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Sharing Your Information

We may share limited data with trusted third-party service providers who help us operate and improve VisibleLLM. These include providers for:

  • Hosting and infrastructure
  • Database and storage
  • Payment processing
  • Email delivery and communications
  • Analytics and usage monitoring

All third-party providers process data under strict confidentiality and only according to our instructions. We may also disclose information if required by law, court order, or to protect our legal rights.

7. Data Retention

We keep personal data only as long as necessary to provide the Service and meet legal obligations. You can request deletion anytime by emailing hello@visiblellm.com.

8. Data Security

  • HTTPS encryption
  • Secure password hashing
  • Regular monitoring and updates

While we apply strong security practices, no system is 100% secure, and you use VisibleLLM at your own risk.

9. International Data Transfers

Your information may be processed in the United States or other countries where our partners operate. We use appropriate safeguards like Standard Contractual Clauses where required.

10. Your Rights

  • Access, correct, or delete your data
  • Request a copy (data portability)
  • Withdraw consent for analytics or marketing
  • Object to or restrict certain processing

To exercise your rights, contact hello@visiblellm.com. We may verify your identity before fulfilling requests.

11. Children’s Privacy

VisibleLLM is not directed to children under 13, and we do not knowingly collect personal data from minors.

12. Third-Party Links

Our Service may contain links or integrations with third-party tools such as Stripe, Google, or OpenAI. These are governed by their own privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at visiblellm.com/privacy. If significant changes occur, we will notify you via email or in-app notice.

14. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

Supermind Labs LLC
Email: hello@visiblellm.com
Address: 800 N King Street, 304-4145, Wilmington, DE 19801, United States